POLICIES // Custom Buttons // Pinback Buttons // Promotional Buttons

Policies

General Information Terms and Conditions of Offer to Sell

Terms (Purchase Orders Accepted)

All orders must be prepaid by Check or Credit Card (Visa, Master Card, American Express & Discover Card accepted).

A 50% non-refundable deposit may be required. All Political orders MUST be paid in full.

We also offer net 30 day terms to pre-approved customers. Credit Application Must be filled out and faxed in for approval of account privileges TBD by ELBusa Creations credit department. Credit is extended to an applicant with the understanding that any finance charge or attorney fees resulting from bankruptcy, delinquencies, or probate will be added to any balance due to ELBusa Creations.

Any balance due past 30 days is automatically charged a finance charge of 1.5% per month, which is an annual rate of 18%. The finance charge must be paid along with the past due balance before your account will again be considered current.

Returned Merchandise

Custom imprinted merchandise CANNOT be returned for credit.

NSF Checks

A $27.00 (Z) service fee will be charged on all checks returned due to non-sufficient funds.

Wire Transfer

A Fee of $10.00 (Z) will be charged.

Production & Shipping Time - Standard 4 Day Production Time

Production time on CUSTOM merchandise begins on the date ELBusa Creations receives a signed customer proof (digital proofs sent in most cases). Production time excludes shipping time. All order acknowledgements will show a scheduled ship date. Every effort will be made to meet this date. Some orders may be shipped before this date.

Fast-Track Service

Same Day: +120% (A), 1 Day: +50% (A), 2 Day: +40% (A), 3 Day: +16% (A)

Packaging

Standard bulk packaging included. Call for quote on special packaging. Any special packaging requirements must be confirmed in writing.

Shipping

Orders will be shipped via UPS ground F.O.B. Phoenix, AZ. unless otherwise requested.
On split shipments, there will be an additional $10.00 (A) per location. Please submit a shipment list with address & zip codes, FedEx & UPS require a street address.

Alternate delivery is available upon request via FedEx or UPS Next Day Air, 2nd Day Air, or 3-Day Select. Certain areas may not be served by any of the express carriers.

Blind shipping: We do ship blind to all wholesale, resell, asi, and SAGE customers. A $10.00 (A) handling fee will automatically be applied to each box shipped blind.

A $5.00 (Z) for the first box, $2.50 (Z) for each additional box handling fee will be applied to all orders that are picked up or when clients shipper number is used.

PLEASE ALLOW AMPLE SHIPPING TIME TO YOUR DESTINATION.
We cannot guarantee "carriers" delivery time and are not responsible for orders lost in transit.

Acknowledgements

Order requests will be acknowledged via written estimate e-mailed or faxed to our customers. If it is agreed upon, we request that you sign it and fax it back. Any changes made after acknowledgement in the order may incur additional cost and production delays. No graphics work will be done unless billing information has been obtained.

Cancellation Charges

To maintain our quick turnaround, orders are moved into production rapidly. If a cancellation is requested, you may be required to pay for that portion of the order already completed – including art or time and materials charges. Minimum cancellation fee of $50.00(x) plus time and materials.

Prices & Minimums

All prices are subject to change without notice per our price sheet. See pricing for Minimums.

Artwork

For questions about artwork submissions Click Here.
All completed computer file(s) should be uploaded thru our website, e-mailed to sales@elbusacreations.com
or supplied on disk according to our specifications (refer to templates).

Digital proofs are a necessity and are included with your setup fee. A $50.00 (R) setup fee will apply on all camera ready artwork including artwork that needs to be edited, created, scanned or requires a color change. All graphic fees are based on a $100.00 (R) per hour rate calculated in actual time taken to prepare artwork.

A $10 (A) copy change charge will apply on second and subsequent button designs.

WE RESERVE THE RIGHT TO DETERMINE WHAT IS CAMERA READY ARTWORK.

Logo Creation Policy

The initial setup fee for creation of original artwork or logos entitles the client to one copy of the final logo in jpeg or pdf format for private use by the client. A high-resolution, print-ready copy of the artwork can be supplied to the client on a disk for private use for an additional fee of $20.00 (Z).

Union Label Available

Call for pricing.

Combined Quantity Pricing

Combined Quantity Pricing is available for the same size. Please call for more information.

Telephone Orders

Large orders or orders requiring many changes must be mailed, e-mailed or faxed to reduce the possibility of errors. ELBusa Creations WILL NOT BE RESPONSIBLE FOR ERRORS ON TELEPHONE ORDERS!

Quotes given over the phone are subject to change after viewing artwork.

Overruns/Underruns

In certain instances you may receive an overage or a shortage on your order. Due to manufacturing quality and production standards there will be over runs and occasionally under runs. ELBusa Creations will do everything possible to reduce this occurrence. The industry standard on most products is ± 2%.

Copyright Laws

The customer assumes full responsibility for all claims and/or litigation arising from alleged infringement of licenses, patents or copyrights on any requested design or copy.

Reorders

Orders are held for two years from the original invoice date. When reordering, please specify company name, invoice date & invoice # to assist us in locating the original order. There is a $10.00 (A) artwork retrieval fee, which includes a proof to make sure you get exactly what you want.